Documentation

How ReplyWise works today.

This public documentation page summarizes the implemented product surface and advisor architecture without exposing internal chain-of-thought or changing the API contract.

Product overview

ReplyWise is a one-screen advisor for difficult business replies: paste a message, generate, review the recommendation, and copy the reply.

Advisor architecture

ReplyWise evaluates the customer message and presents a recommended business move, the main risk, the opportunity, and a ready-to-send draft. The visible workflow stays focused on the decision you need to make.

Commercial Intelligence overview

The system evaluates business risk, margin, policy, boundaries, reputation, relationships, alternatives, and confidence before presenting the visible recommendation.

API overview

The current API accepts POST /api/generate with { inputMessage } and returns { bestMove, exactReply }. No additional public output fields are exposed.

Security

The OpenAI key is server-side, inputs are validated, user-facing errors are generic, and shared rate limits protect public generation and supported authentication abuse paths.

FAQ

ReplyWise does not send messages automatically. Authenticated users can organize projects, conversations, and saved replies; every generated draft still requires human review before sending.

AI Disclosure

ReplyWise uses AI generation plus internal advisor logic. Outputs can be wrong or incomplete, and should be reviewed by the user.